Services / Service Desk

An IT service desk your team will actually use

Employees reach Advisory in Slack, email, or our portal and typically hear back in under an hour. Every technician sees the history and context needed to fix it the first time.

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What’s included

Support that meets your team where they work

Our service desk is staffed by Apple and Windows technicians who know your systems, backed by documentation and automation that speed up every resolution.

Slack, email, and portal

Employees ask for help where they already work.

Under 1 hour average response

Average response time under 1 hour, across all issues.

Weekdays, 9a to 6p ET

Remote support across your workday, wherever your team is.

Onboarding and offboarding

Requests tracked from approval to completion in the portal.

Onsite support

Available in the greater New York City area.

Knowledge base

Your processes documented and shared, so nothing lives only in someone’s head.

How it connects to Wizard

See it, not just hear about it

Every ticket arrives with the user’s devices, apps, and history from Wizard, so technicians start with context instead of questions.

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What clients say

Fast answers, friendly people

“Very friendly, efficient and made sure that all of my questions were answered before leaving the call.”
Nicole KedzioraCyberRisk Alliance

FAQs

How do employees reach you?

In Slack, by email, or through the Advisory support portal. Every request becomes a ticket you can track.

What are your support hours?

Remote support runs weekdays, 9a to 6p ET. For urgent issues after hours, Tier 1 support is available by request.

Do you offer onsite support?

Yes, in the greater New York City area. Teams elsewhere are supported remotely.

Give your team a service desk they like

Tell us how your team asks for help today, and we’ll show you what changes.

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