Services / Fully Managed IT

Your entire IT department, handled

Advisory becomes your IT department, from strategy to support. CTO-level planning and a vCIO roadmap that scales with your company, backed by our own engineering, service desk, procurement, warehouse and account management teams. Apple-first, for one predictable monthly cost.

Talk to our teamEstimate your savings
99%
CSAT, measured quarterly
<1 hr
Average response time
5,000+
Devices under management
14,000+
Tickets resolved each year
Trusted by 100+ companies
The challenge

IT lands on whoever has time

Without a dedicated IT function, new laptops, access requests, offboardings and security questions fall to founders, operations and people leaders. Each request is small. Together they take hours every week and leave gaps that nobody owns.

What’s included

If it touches your team’s technology, it’s ours to manage

One team covers strategy, engineering, support, security, procurement and warehousing, so nothing falls between vendors.

A service desk for everyone

Unlimited remote support for every employee by Slack, email or our support portal, with phone escalation for urgent issues.

Mac, Windows and iOS management

Jamf Pro and Microsoft Intune administration, OS updates and app patching, and security settings enforced on every device.

Zero-touch setup

New laptops configure themselves on first login through Apple Business Manager and Windows Autopilot.

Identity and access

Okta, Google Workspace and Microsoft 365 administration: accounts, single sign-on, MFA and role-based access, with access changes approved by your team.

Security operations

Endpoint protection with Jamf Protect, Jamf Security Cloud, Microsoft Defender and Huntress, plus device encryption and investigation when someone reports a suspicious email or sign-in.

Onboarding and offboarding

New hires ready on day one. When people leave, we remove access the same day and retrieve, wipe and redeploy their devices.

Hardware lifecycle

Procurement, pre-configuration and shipping, with secure storage at our New York City warehouse at no extra cost.

Network management

Meraki or UniFi firewalls, access points and switches, monitored and patched remotely. We deal with your internet provider during outages.

A dedicated Customer Success Manager

One strategic point of contact, regular business reviews and an IT roadmap that follows your hiring plan.

Wizard visibility

Live views of your users, devices, apps and warehouse inventory in Wizard, the platform we built.

Clear scope, no surprises

We always tell you what’s in your plan and what costs extra before any work starts.

You stay in control

You own your accounts, licenses and documentation. No lock-in.

Getting started

From first call to fully supported

01
Discovery.

A free Service Delivery Discovery. We get admin access, document your systems, build your onboarding and offboarding playbooks and introduce your Customer Success Manager.

02
Implementation.

We close the gaps found in discovery, enroll devices and take over from your previous provider or departing IT staff, including credentials, documentation, licenses and open requests.

03
Go live.

Your team gets help where they already work, and your Customer Success Manager sets your review schedule.

How support works

Support that fits how your team works

What every fully managed client gets:

  • Support Monday to Friday, 9 a.m. to 6 p.m. ET
  • Slack, email and our support portal, with phone escalation for urgent issues
  • Responses typically in under an hour, always within our service levels
  • After-hours and urgent work available at an additional rate
  • Onsite support in the New York City area
Add-on: Email security

Check Point Harmony protection for email and collaboration apps.

Add-on: Password management

1Password Business, rolled out and administered for your team.

Add-on: Cloud backup

CloudAlly backup for Google Workspace or Microsoft 365.

Add-on: Projects

Platform builds, migrations and audits, scoped up front.

Included with every plan

See everything we manage

Wizard shows every device, user and app in your company, plus what’s stored in our warehouse, without logging in to a single admin console.

Get an introduction to Wizard
Check device inventoryShow unencrypted devicesIdentify aging hardwareMatch employees to devicesTrack warehouse inventory
Your choice

Fully managed, co-managed or on demand

Fully managed

For teams without an internal IT function. Advisory is your IT department, and anyone in the company can ask us for help. One monthly rate per managed device.

Co-managed

For companies with an IT team that needs more depth or capacity. Your team keeps ownership and we cover the gaps.

Explore co-managed IT

On demand

For a specific project such as a migration, a platform build or an audit. Scoped and approved before work starts.

Tell us about your project
What clients say

An IT department, without building one

“I’ve work[ed] for 5 different tech startups from SF to NYC. Advisory has by far been the best IT partner to work with.”
Kiley PearlFlowcode

FAQs

What does fully managed cover?

Everything on our supported platforms that touches your team’s technology: devices, accounts, apps, security, network and day-to-day support for every employee. Anything outside that scope is quoted and approved before work starts.

What happens to our current provider or IT person?

We handle the handoff: admin credentials, documentation, licenses and open requests. If an internal IT person is leaving, we arrange a knowledge transfer before they go.

How is it priced?

One monthly rate per managed device, so the cost grows with your team. Projects are scoped separately. Try our ROI calculator for an estimate.

Do you help with SOC 2?

Yes, with the IT side. We put device and identity controls in place and provide the evidence your audit needs. We are not an auditor or a compliance platform.

Do you support Windows?

Yes. We are Apple-first, and we manage Windows in Intune under the same policies and the same support team.

Get back to what you do best

Tell us about your team and we’ll show you what fully managed IT with Advisory looks like.

See how we work →Let’s Talk